Right of Withdrawal

At Clavoria, your satisfaction is our priority. While we hope every purchase meets your expectations, we understand that sometimes returns are necessary. That’s why we’ve created a clear and straightforward returns process. Please review the guidelines below for a smooth experience.

1. Our Commitment

We strive to provide high-quality products that match their descriptions. If you’re not fully satisfied with your order, we’re here to help resolve the issue.

2. Return Eligibility

  • Timeframe: Returns must be initiated within 30 calendar days of delivery.
  • Condition: To qualify for a return, items must meet the following requirements:
    • Be unused and in original condition.
    • Be returned in their original packaging, including tags, accessories, and protective materials.
    • Show no signs of wear, alterations, or damage.
  • Non-Returnable Items: For hygiene and safety reasons, the following items cannot be returned unless defective upon arrival:
    • Underwear
    • Swimwear
    • Personalized or custom-made products
    • Gift cards
    • Final sale items marked as non-returnable

3. Starting a Return

To request a return, please contact our Customer Service team at info@clavoria.com within the 30-day window. Wait for authorization and instructions before sending items back.

Please include the following details to speed up the process:

  • Your order number (e.g., #1365)
  • The item(s) you want to return (e.g., "Clavoria Classic Tote")
  • The reason for return (e.g., “Wrong size,” “Arrived damaged”)
  • Photos or a short video (required for damaged or incorrect products)

4. Return Shipping

  • Customer-Initiated Returns: If returning an item due to personal preference or sizing, you are responsible for shipping costs. We recommend using a tracked and insured delivery service.
  • Faulty or Incorrect Items: If your order is defective, damaged, or incorrect, Clavoria will provide a prepaid return label and instructions.

5. Return Address

Important: Do not send returns to our company headquarters address without prior approval. The correct return address may vary based on your location or the item. Please wait for instructions from Customer Service to avoid delays or lost packages.

6. Refunds

Once your return is received and inspected, you’ll receive an email confirmation with the outcome of your request.

  • Processing Time: Approved refunds are processed within 7 business days after receipt of the return.
  • Refund Method: Refunds are issued to the original payment method used.
  • Bank Delays: Your bank or card provider may take an additional 5–7 business days to show the refund in your account.
  • Partial Refunds: In some cases, partial refunds may be issued:
    • If the returned item is not in its original condition, is damaged, or missing parts not caused by our error.
    • If the request is made after the 30-day return period.
    • If inadequate packaging during return shipping results in damage, a portion of the refund may be withheld to cover reduced value.

7. Exchanges

We can assist with exchanges when possible.

  • Process: To exchange for another size, color, or style, email us at info@clavoria.com. We’ll confirm availability and provide instructions.
  • Shipping Costs: If the exchange is due to customer preference (e.g., wrong size ordered), the buyer covers shipping. If the product was defective or incorrect, Clavoria covers all return and replacement shipping costs.

8. Items That Arrive Damaged or Defective

Please inspect your delivery upon arrival. If an item appears defective or damaged, contact us within 24 hours of receipt.

To report a damaged or faulty item:

  • Email info@clavoria.com
  • Include your order number
  • Attach photos or videos showing the issue

After review, we will arrange a replacement, exchange, or full refund — at no additional cost to you, including shipping fees.

9. Incorrect Delivery Address

If you entered an incorrect or incomplete address, please contact us immediately. While we’ll try to correct it before shipment, address updates are not guaranteed once the order has been processed.

Undelivered Orders: If an order is returned due to an incorrect address, refusal, or failure to collect, we’ll contact you. Please note:

  • Return and re-shipping costs may apply
  • If you choose a refund instead of re-shipment, original shipping and return shipping fees will be deducted

10. Customs and Import Duties (International Orders)

For international shipments outside the United States, additional duties, taxes, or customs fees may apply depending on your country’s regulations. These charges are the customer’s responsibility and must be paid at delivery or before customs clearance. Clavoria cannot control or predict these costs.

We recommend contacting your local customs office for information before placing an international order.

11. Need Assistance?

If you have any questions about our Return Policy or need help with your order, please reach out to us:

Contact Information

  • Store name: Clavoria
  • Company name: ECOM FASHION HOLDINGS LLC
  • Address: 300 Delaware Avenue, Suite 210, Wilmington, DE 19801, United States
  • Email: info@clavoria.com
  • Contact Form: Click here
  • Phone: +1 225 396 5382
  • Company number: 3997354
  • Customer service hours: Monday to Friday | 9:00 AM – 5:00 PM EST