Privacy Policy

Last updated: May 20, 2025

This Privacy Policy outlines how Clavoria ("we", "our", or "us") collects, uses, and shares your personal information when you access our website or use our services. The term "you" refers to any individual interacting with our services.

Policy Updates

We may update this Privacy Policy from time to time to reflect operational changes or legal requirements. Updates will be posted on this page, and the “Last updated” date will be revised accordingly.

Information We Collect and How It’s Used

We collect personal information through direct interactions, automated technologies, and third-party integrations. This may include:

  • Contact Details: Full name, address, phone number, and email.
  • Order Information: Shipping details, billing information, and payment data.
  • Account Data: Login details, security credentials, and related information.
  • Support Communication: Customer service messages, emails, and live chat records.

We also gather usage information through cookies and tracking tools, as well as data provided by partners such as Shopify and marketing affiliates.

Purposes for Data Usage

  • To fulfill and manage your purchases and services
  • To share promotional offers, updates, and communications
  • To detect, prevent, and address fraud or security issues
  • To improve overall site performance and customer experience

Cookies

We use cookies to tailor your browsing experience. For detailed information on cookies, please refer to Shopify’s official Cookie Policy.

Sharing Your Data

Your personal data may be shared with the following parties:

  • Service providers (e.g., Shopify, shipping partners, IT systems)
  • Advertising and marketing partners
  • Government or legal authorities where required by law
  • Affiliates or business partners in the event of a company restructuring or sale

External Links

Our site may include links to third-party websites. We do not control their privacy practices, and we recommend reviewing their policies before providing personal information.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors.

Data Security and Retention

We implement industry-standard security measures to safeguard your data. Personal information is retained only as long as necessary to fulfill its intended purpose or to comply with legal obligations.

Your Privacy Rights

Depending on applicable data protection laws, you may have the right to:

  • Request access to the personal data we hold about you
  • Request corrections or deletion of your personal data
  • Object to or limit the processing of your information
  • Withdraw consent where applicable
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below. Verification may be required to confirm your identity before processing your request.

How to Submit a Complaint

If you have concerns about how we handle your personal data, please reach out to us first. You also have the right to file a complaint with your local data protection authority if you believe your rights are being violated.

Data Transfers

We may transfer your personal data to other countries for operational or service-related purposes. When doing so, we ensure that appropriate safeguards are applied in compliance with applicable data protection laws.

Contact Information

  • Store name: Clavoria
  • Company name: ECOM FASHION HOLDINGS LLC
  • Address: 300 Delaware Avenue, Suite 210, Wilmington, DE 19801, United States
  • Email: info@clavoria.com
  • Contact Form: Click here
  • Phone: +1 225 396 5382
  • Company number: 3997354
  • Customer service hours: Monday to Friday | 9:00 AM – 5:00 PM EST