Frequently Asked Questions

1. How long does it take to process and deliver an order?

Orders are prepared within 1–2 business days (Monday to Friday). Standard delivery typically requires 5–7 working days, meaning your package should arrive within 6–9 business days from the purchase date.

2. What is your return policy, and who pays for return shipping?

We accept returns within 30 days of receiving your order. If the item arrives damaged or incorrect, Clavoria will cover the cost of return shipping. For all other returns, customers are responsible for the postage.

3. Do you offer international shipping?

Currently, Clavoria ships only within the United States. We are working toward expanding our delivery options to additional countries in the future.

4. What payment methods are available?

We support secure payment options, including Visa, MasterCard, and American Express.

5. Is payment on your website secure?

Yes. All payment details are protected with SSL encryption and processed through secure systems that are regularly updated to comply with the latest security standards.

6. Can I update my delivery address after placing an order?

Once an order has been processed or shipped, we are unable to update the delivery address. Please double-check your details before completing your purchase.

7. How soon will my return be processed?

Returns are handled within 7 business days once the returned product has been received and inspected. A confirmation email will be sent once the refund is issued to your original payment method.

8. What should I do if I receive a faulty or damaged item?

If you receive a defective or damaged product, please contact us right away at info@clavoria.com and provide photos of the issue within 48 hours of delivery. We will cover return shipping and arrange either a replacement or a refund.

9. How can I track my order?

As soon as your order has been dispatched, you will receive an email containing your tracking number. You can use our tracking page to follow your shipment.

Contact Information

  • Store name: Clavoria
  • Company name: ECOM FASHION HOLDINGS LLC
  • Address: 300 Delaware Avenue, Suite 210, Wilmington, DE 19801, United States
  • Email: info@clavoria.com
  • Contact Form: Click here
  • Phone: +1 225 396 5382
  • Company number: 3997354
  • Customer service hours: Monday to Friday | 9:00 AM – 5:00 PM EST